At Clémentine Giaconia Ceramics, we aim to deliver your order with the greatest care and within clear, reliable timelines. To ensure smooth delivery, please provide accurate and complete contact details, including your delivery address, phone number, and email.

If you have specific delivery instructions, please contact us at hello@clementinegiaconia.com

before your order is dispatched.

Shipping Carriers

International shipments are managed by DHL Express, La Poste Colissimo, and Mondial Relay (for France and Europe). All packages are delivered in person and require a signature upon receipt.

Delivery Insurance and Responsibility

For deliveries within France, all parcels are insured against loss or damage. Delivery times depend on product availability and the destination address. Orders are generally shipped within the week following confirmation.

Delivery timelines provided are indicative and expressed in working days.

Estimated Delivery Times

France, Monaco, Andorra
— Standard delivery within approximately 2 business days.

Overseas Territories (e.g., Guadeloupe, La Réunion, Martinique, French Guiana, Saint-Martin, Saint-Barthélemy, Mayotte, Saint-Pierre-et-Miquelon)
— Estimated delivery from 5 business days depending on region.

Europe — Zone 1 (Germany, Belgium, Luxembourg, Netherlands)
— Approximately 3–8 business days, depending on destination.

Europe — Zone 2 (Austria, Italy, Portugal (most regions), Spain (most provinces), United Kingdom, Ireland)
— Approximately 3–8 business days.

Europe — Zone 3 (Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Switzerland)
— Approximately 3–8 business days.

Europe — Zone 4 (Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Iceland, Norway, certain regions of Portugal & Spain)
— Approximately 3–8 business days.

World — Zone 5 (Canada, Mexico, United States, South Korea, Japan, Hong Kong, Singapore, Australia, Taiwan, etc.)
— Estimated delivery 3–8 business days, depending on location.

Customs, Duties and Taxes

For international shipments, duties, taxes, and import fees may be applied by your local customs authority. These charges are the responsibility of the recipient and are not included in the order total. Clémentine Giaconia Ceramics is not responsible for customs delays or additional charges.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow its progress.